Refund Policy

You can request a full refund for any course according to the following conditions.

• Refund period: 7 days from purchase date
• Viewing must not exceed 30% of the content
• Refunds do not include free courses or those discounted by more than 50%
• Completed courses are non-refundable
• Request must be submitted through the support page

Subscription refund policies differ from individual courses and are subject to the following conditions.

• Monthly subscriptions: Non-refundable after the subscription period starts
• Annual subscriptions: Refundable within 14 days of purchase
• Platform usage must not exceed 10 courses during the subscription period
• Upgrades to higher tiers are non-refundable
• You can cancel auto-renewal at any time

We strive to make the refund process as easy as possible through the following steps.

• Submit refund request through your account or support page
• Review by our team within 24-48 hours
• Notification of approval or rejection with explanation
• Transfer within 5-10 business days upon approval
• Refund via the original payment method

There are some cases where refunds do not apply.

• Courses where more than 30% of content has been viewed
• Free courses or those received as gifts
• Requests submitted after the refund period expires
• Cases of abuse or terms violation
• Professional certificates and accreditations after issuance

In some cases, a partial refund may be offered instead of a full one.

• When 15-30% of content viewed: 50% refund
• Significant technical issues: Assessed case by case
• Unavailable promised content: Proportional refund
• Unwanted major updates: Each case studied individually

Refunds are processed using the same payment method used at purchase.

• Credit cards: 5-10 business days
• PayPal: 3-5 business days
• Bank transfer: 7-14 business days
• E-wallets: 1-3 business days
• Duration may vary depending on bank or service provider

As an alternative to cash refund, you can choose to convert the amount to account credit.

• Instant transfer to platform credit without waiting
• Credit valid for one year from transfer date
• Can be used to purchase any course or subscription
• Credit cannot be converted to cash later
• 5% bonus when choosing credit instead of cash

If you are not satisfied with the refund decision, you can file an objection.

• Submit objection within 7 days of rejection decision
• Review by specialized team
• Final response within 5 business days
• Possibility of escalation to senior management
• Your right to appeal to competent authorities is preserved

To request a refund or inquire about our policy, contact us.

• Email: refunds@zonecourses.com
• Technical support available 24/7 for assistance
• We respond to refund requests within 24 hours